Privacy Policy

At Derwent Pest Control, we are committed to protecting your privacy and handling your personal information in a safe and responsible way. This Privacy Policy explains what information we collect, how we use it, and your rights when using our website or services.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name
Phone number
Email address
Any details you provide when requesting a quote or contacting us

Website Information

IP address
Browser type
Pages viewed
Basic analytics data collected automatically through our website

We only collect information that is necessary to deliver our services.

2. How We Use Your Information

We use your information to:

Respond to enquiries and provide quotes
Deliver residential and commercial pest control services
Improve our website and customer experience
Communicate with you regarding bookings, updates or service information
Maintain business and administrative records

We do not sell, rent or share your personal information with third parties unless required by law.

3. How We Store and Protect Your Information

Your information is stored securely and only accessed by authorised personnel.
We take reasonable steps to prevent:

Unauthorised access
Loss or misuse of your information
Accidental disclosure

4. Sharing Your Information

We may share your information only when necessary, including:

With service providers who assist us in operating our business (e.g., website hosting)
When required by Australian law or regulations

We do not share your personal information for marketing purposes.

5. Cookies & Website Tracking

Our website may use cookies or basic analytics tools to improve performance and help us understand how visitors interact with the site.
Cookies do not give us access to your personal information.

6. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of your personal information (where legally allowed)

To make a request, contact us using the details below.

7. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Derwent Pest Control
Email: larry@derwentpestcontrol.com.au
Phone: 0437 575 516

We aim to respond to all privacy-related enquiries as quickly as possible.

8. Updates to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.